SMS Messaging Terms of Service

Affinity Hospice Management LLC — SMS Communication Program

1. Program Description
   Affinity Hospice Management LLC operates an SMS messaging program to contact and follow up with individuals who have inquired about our hospice care services. Messages may include information about our services, eligibility details, care options, and follow-up communications to help determine whether our services are a suitable fit for you or your loved one. Message frequency varies based on your inquiry and engagement.
2. Opt-Out Instructions
   You can cancel the SMS service at any time. Simply text STOP to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.
3. Rejoining Instructions
   To rejoin after opting out, simply sign up as you did initially — either through our website inquiry form or by contacting our team directly. Once re-enrolled, we will resume sending SMS messages to you.
4. Help & Support
   If you experience any issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to our support team at office@affinityhealthmanagement.com or call us toll-free at 1-888-517-8100.
5. Carrier Liability Disclaimer
   Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to carrier network availability and may be affected by factors outside our control.
6. Message & Data Rates
   Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, please contact your wireless provider directly.
7. Privacy Policy
   For privacy-related inquiries and to understand how we collect, use, and protect your personal information, please refer to our privacy policy: affinityhealthmanagement.com/privacy-policy.
8. Compliance & Legal
   This SMS program complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA guidelines, and all applicable federal and state regulations governing commercial messaging. Affinity Hospice Management LLC is committed to responsible and lawful communication practices in all patient and prospect outreach activities.The use of this service is restricted to adults aged 18+ and is not intended for use by minors.